Frequently Asked Questions
Everything you need to know about powering your home with sustainable energy.
How do I choose the right battery capacity for my home?
Selecting the right capacity depends on your average daily kilowatt-hour usage and your backup goals. We recommend calculating the total wattage of essential appliances you wish to power during an outage and multiplying that by the desired hours of run-time.
What is the typical lifespan of a lithium-ion home battery?
Most of our high-quality lithium iron phosphate (LiFePO4) batteries are rated for 6,000 to 10,000 cycles, which typically equates to 10 to 15 years of daily use before the capacity drops below 80%.
Do you offer professional installation services?
While we provide comprehensive DIY guides and remote technical support, we recommend hiring a certified electrician for grid-tied systems to ensure compliance with local building codes and safety regulations.
What is your shipping policy for heavy energy storage units?
Due to the weight and classification of high-capacity batteries, we ship via specialized freight carriers. Shipping typically takes 5-10 business days, and all units are palletized to ensure they arrive in perfect condition.
What kind of warranty comes with my purchase?
All our home energy storage systems come with a standard 5-year manufacturer warranty, with optional extended coverage available for up to 10 years on select premium models.
Can I return a battery if it doesn't fit my setup?
Yes, we offer a 30-day return policy for unused equipment in its original packaging. Please note that due to hazardous material shipping regulations, return freight costs and restocking fees may apply.